Technical Support

At MDS we have established ourselves as one of the leading providers of new technology in our arena. We continue to push the boundaries of technology providing exciting and innovative products for the global market. We have a culture of innovation where our employees can make a difference. Each of our staff members must participate in a rigorous training program geared toward Customer Satisfaction! Each staff member must complete this training prior to moving into their permanent position of supporting our clients. From answering our phones right through product development, every employee clearly understands that Customer Support begins before the sale of one of our products.

Support is a main function of the MDS Philosophy! One thing that we clearly understand is that any system is only as good as the support mechanism behind it. When there is a challenge the most important item is being able to receive knowledgeable concise support to get your system back up and operating at its maximum performance! At MDS we offer a variety of support programs to meet our client’s needs. Here is a brief description of each of our current programs:

FSMA - Full Service Maintenance Agreement
This is an on-site service plan that covers all parts and labor provided by one of our authorized technical support representatives.
RSS - Remote Software Support
This plan is designed to provide the highest levels of support - virtually instantly for any issues, re-configuring or up-dates for all of the MDS provided software solutions. It is as simple as selecting the support function on any of our software or just pick up the phone and call our Support Hotline! One of our trained representatives will lend assistance immediately, and if necessary remotely log into our the MDS software to evaluate and provide whatever corrections may be necessary.
BSA - Basic Service Agreement
Our Basic Service Agreement is designed to provide "Return to Factory" repairs for all of the MDS provided Hardware. This plan is typically a plan that is selected by one of our authorized resellers to ensure that your equipment receives the best overall service and that only original parts are utilized in your repairs thus returning your equipment to original factory specifications to enable many more years of sound usage!

Please feel free to contact us for additional information or submit a support request if you require support!